Family Health Services: FAQs

What do I need to become a New Patient at Family Health Services?

You first need to fill out our New Patient Packet. This can be downloaded from our Forms page or can be acquired at the FHSEC office you would like to attend.

Do I need to make an appointment?

We would prefer appointments to be scheduled, but we do allow for walk-in appointments. We promise to have you seen within the hour.

What insurance/payment methods do you accept?

We offer a sliding fee scale at Family Health Services. The application is available here. You can also view the various insurance and payment methods we accept at our Insurance Accepted page.

What type of payment is expected?

All self-pay patients are requested to make a $12 payment at the time of their office visit. Special payment arrangements can be made if needed.

How do I transfer into or out of Family Health Services?

In order to transfer your records to us or from our records department you need only to fill out a records release form that can be found here.

What Medical Services are provided at Family Health Services?

A list of our Medical Services can be found here .

How do I make an appointment?

An appointment can be made by calling the office you frequent. Contact information can be found here . Please give 24 hours notice when cancelling or rescheduling appointments.

When can I expect to have my prescription refilled?

All refills on medications will be called to your pharmacy after 5:00 pm. Please do not call back to see if your refill has been called in. All prescriptions are called in within 24 – 48 hours.

How long will it take for the provider to complete my disability forms?

It may take at least 30 days for the completion of disability forms as well as insurance forms and the actual transfer of records.

I was a patient 5 years ago, do I still need to fill out New Patient information?

Yes, our policy is that once you have been away from our practices for over 3 years you must fill out a New Patient Packet and be seen as a new patient once again. You can find that information at our Forms page.

Are minors able to receive treatment?

In order to receive treatment, minors must be accompanied by their parent/guardian or an individual who receives prior written approval from their parent/guardian.